# 5.09 Install Problem **URL:** \ **Category:** RobotStudio\ **Created:** [July 6, 2007, 4:21pm UTC](https://tech-community.robotics.abb.com/t/5-09-install-problem/1312 "2007-07-06T16:21:12Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![lyoncorp](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lyoncorp](https://tech-community.robotics.abb.com/u/lyoncorp)\ **Post date:** [July 6, 2007, 4:21pm UTC](https://tech-community.robotics.abb.com/t/5-09-install-problem/1312/1 "2007-07-06T16:21:12Z")
I am trying to install version 5.09 but I keep receiving errors. The operating system is Windows XP SP2. When I try installing directly from the license file provided I get the following error message: No license string is available. License Key ID\_RS 5.09 could not be installed. No license string is available. License Key ID\_RS\_MULTIMOVE 5.09 could not be installed. No license string is available. License Key ID\_ABB\_VC 1.0 could not be installed. No license string is available. License Key ID\_RS\_ONLINE 5.0 could not be installed. No license string is available. License Key ID\_RS\_STEP\_CONVERTER 5.09 could not be installed If I try doing it on-line I receive the following error message: Could not install the License Key that was received from ABB. Check disk space and privileges to write to the disk. If the problem persists, contact support with the error code: 23018 I logged into the machine as the local administrator and still recieve the same errors. Any help is appreciated. Thanks. ---
**Author:** ![lyoncorp](https://avatars.discourse-cdn.com/v4/letter/l/90ced4/32.png) [@lyoncorp](https://tech-community.robotics.abb.com/u/lyoncorp)\ **Post date:** [July 9, 2007, 5:25pm UTC](https://tech-community.robotics.abb.com/t/5-09-install-problem/1312/2 "2007-07-09T17:25:04Z")
Found out what the problem was. The MAC address did not match what was in the license info. Once corrected it now works perfectly.