# activate trial licanzing

**URL:** <https://tech-community.robotics.abb.com/t/activate-trial-licanzing/9534>\
**Category:** RobotStudio\
**Created:** [May 29, 2020, 4:02pm UTC](https://tech-community.robotics.abb.com/t/activate-trial-licanzing/9534 "2020-05-29T16:02:13Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![selivanov](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@selivanov](https://tech-community.robotics.abb.com/u/selivanov)\
**Post date:** [May 29, 2020, 4:02pm UTC](https://tech-community.robotics.abb.com/t/activate-trial-licanzing/9534/1 "2020-05-29T16:02:13Z")

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Hello. I wanted to download the updated version of robotStudio 2019.5.5. but after downloading the trial license is not available to me, it gives an activation error. what is the reason?

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**Author:** ![selivanov](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@selivanov](https://tech-community.robotics.abb.com/u/selivanov)\
**Post date:** [May 29, 2020, 8:45pm UTC](https://tech-community.robotics.abb.com/t/activate-trial-licanzing/9534/2 "2020-05-29T20:45:04Z")

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He’s writing premium level license unavailable(no license found)

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**Author:** ![selivanov](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@selivanov](https://tech-community.robotics.abb.com/u/selivanov)\
**Post date:** [May 29, 2020, 8:53pm UTC](https://tech-community.robotics.abb.com/t/activate-trial-licanzing/9534/3 "2020-05-29T20:53:11Z")

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when I try to activate it it writes, activation failed.  
Additional info: the license associated with the provided key is a single mashine license. Reactivations of this license. What? Help!

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**Author:** ![Maxim](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/maxim/32/4429_2.png) [@Maxim](https://tech-community.robotics.abb.com/u/Maxim)\
**Post date:** [May 30, 2020, 9:49am UTC](https://tech-community.robotics.abb.com/t/activate-trial-licanzing/9534/4 "2020-05-30T09:49:29Z")

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Hello,

As this seems to be a licensing issue, unless you have received support via these forums, please send an email to [softwarefactory\_support@se.abb.com](mailto:softwarefactory_support@se.abb.com) with a clear explanation of how the problem presents it self.

Thanks!