# Help Loading an Pack an Go File **URL:** \ **Category:** RobotStudio\ **Created:** [June 20, 2025, 1:02pm UTC](https://tech-community.robotics.abb.com/t/help-loading-an-pack-an-go-file/11958 "2025-06-20T13:02:09Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![PeterPan](https://avatars.discourse-cdn.com/v4/letter/p/d26b3c/32.png) [@PeterPan](https://tech-community.robotics.abb.com/u/PeterPan)\ **Post date:** [June 20, 2025, 1:02pm UTC](https://tech-community.robotics.abb.com/t/help-loading-an-pack-an-go-file/11958/1 "2025-06-20T13:02:09Z")
Hello Team I got an Pack and go File from an Client my older Robot Studio couldnt open it. So I installed the Latest Robotstudio with an Test license. I run now into an Problem opening the file. # 20.06.2025 14:54:57 RobotStudio .NET exception: system creation failed due to ABB.Robotics.RIM.InternalSystemException: Python Layer: (Trigger: UpdateSettings) Internal System Error. bei ABB.Robotics.RIM.HostDataProvider.UpdateSettings(ICollection`1 products, String ctrlName, String location) bei ABB.Robotics.RIM.VCController.UpdateSettings(Settings2 settings, Boolean IsCreateSystem) Base exception: SystemCreationFailedException system creation failed due to ABB.Robotics.RIM.InternalSystemException: Python Layer: (Trigger: UpdateSettings) Internal System Error. bei ABB.Robotics.RIM.HostDataProvider.UpdateSettings(ICollection`1 products, String ctrlName, String location) bei ABB.Robotics.RIM.VCController.UpdateSettings(Settings2 settings, Boolean IsCreateSystem) bei ABB.Robotics.RIM.RobInstallManager.CreateVirtualController2(ControllerSystem2 cSys, String controllerLocation, String productsInstallationParentPath) bei RobotStudio.Services.Systems.SystemBuilder.SystemBuilderRW6.\<\>c\_\_DisplayClass1\_0.b\_\_0() bei System.Threading.Tasks.Task.Execute() — Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde — bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei RobotStudio.Services.Systems.SystemBuilder.SystemBuilderRpkBase.d\_\_13.MoveNext() — Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde — bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) bei ABBInternal.StationManagement.PackAndGoService.d\_\_17.MoveNext() — Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde — bei System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() bei ABBInternal.StationManagement.PackAndGoService.d\_\_14.MoveNext() anyone an Idea? Its Windows 11 Pro ---
**Author:** ![Maxim](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/maxim/32/4429_2.png) [@Maxim](https://tech-community.robotics.abb.com/u/Maxim)\ **Post date:** [June 23, 2025, 6:15am UTC](https://tech-community.robotics.abb.com/t/help-loading-an-pack-an-go-file/11958/2 "2025-06-23T06:15:22Z")
Hi Peter, If I recall correctly you need to have a specific IronPython version installed. The version of IronPython required by RIM is 2.7.4 and it can be downloaded from ‘[https://github.com/IronLanguages/main/releases/download/ipy-2.7.4/IronPython-2.7.4.msi](https://github.com/IronLanguages/main/releases/download/ipy-2.7.4/IronPython-2.7.4.msi)’. ---
**Author:** ![PeterPan](https://avatars.discourse-cdn.com/v4/letter/p/d26b3c/32.png) [@PeterPan](https://tech-community.robotics.abb.com/u/PeterPan)\ **Post date:** [July 6, 2025, 10:08am UTC](https://tech-community.robotics.abb.com/t/help-loading-an-pack-an-go-file/11958/3 "2025-07-06T10:08:50Z")
Ok I installed the IronPython and restarted to PC Did try to open the pack and go but getting the same result. Not sure if the Actual RobotStudio have bigger Problems cause I tried to open an Older PackandGo file that I could open with Version 2023 and try open it with latest I get: # RobotStudio .NET exception: Option “abb.robotics.robotware.robots.irb2600.12-1\_65.typec” is not part of the added product manifest files features, check the feature name or dependency products If check in the ABB LIbrary the Robot is there. Or Maybe its an Windows 11 Problem cause As I tried creating the Conroller manualy from Backup I get: # RobotStudio .NET exception: C0040403 : No response from controller. Netscan timeout Base exception: RobApiException C0040403 : No response from controller. Netscan timeout ---
**Author:** ![Maxim](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/maxim/32/4429_2.png) [@Maxim](https://tech-community.robotics.abb.com/u/Maxim)\ **Post date:** [August 4, 2025, 12:41pm UTC](https://tech-community.robotics.abb.com/t/help-loading-an-pack-an-go-file/11958/4 "2025-08-04T12:41:26Z")
Yeah, it sounds like there might be something on your PC that is preventing the controller from either be created, or started, or both. Check if you have some anti-virus blocking the RobotStudio processes such as InstallationManager.exe in the RS installation folder, and RobVC.exe in C:\Program Files (x86)\Common Files\ABB Industrial IT\Robotics IT\RobVCCommon