# M2000 service port problem **URL:** \ **Category:** Robot Controller\ **Tags:** m2000, filezilla, s4c\ **Created:** [January 24, 2024, 7:26pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339 "2024-01-24T19:26:29Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![geirmeister](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@geirmeister](https://tech-community.robotics.abb.com/u/geirmeister)\ **Post date:** [January 24, 2024, 7:26pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/1 "2024-01-24T19:26:29Z")
I am trying to connect to the service port, I can successfully ping the controller from my laptop (Win10 enterprise), but when I try to connect with FileZilla, I get a message like could not parse path. Is there a setting somewhere that I might have overlooked? I have downloaded RobotStudio4, is it worth the hassle to dig up a XP machine and try? Geir ---
**Author:** ![lemster68](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/lemster68/32/1945_2.png) [@lemster68](https://tech-community.robotics.abb.com/u/lemster68)\ **Post date:** [January 24, 2024, 7:35pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/2 "2024-01-24T19:35:29Z")
What is it that you need to FTP to/from the controller? You could make a virtual machine with XP instead of dragging some old fossil computer out of the back of a closet. Are you using a crossover cable? Have you set your computer’s IP to the correct address and subnet? ---
**Author:** ![geirmeister](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@geirmeister](https://tech-community.robotics.abb.com/u/geirmeister)\ **Post date:** [January 24, 2024, 8:28pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/3 "2024-01-24T20:28:53Z")
Straight patch cable, I suppose since I can ping the controller and FilZilla does connect that the ethernet bit is OK. I have the floppy to USB adapter, so it is rather easy to edit programs in Notepad, but I am a bit annoyed that I can’t get the FTP to work. It’s a school thing 😎 ---
**Author:** ![lemster68](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/lemster68/32/1945_2.png) [@lemster68](https://tech-community.robotics.abb.com/u/lemster68)\ **Post date:** [January 24, 2024, 8:52pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/4 "2024-01-24T20:52:11Z")
Did you log on using FZ? ---
**Author:** ![geirmeister](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@geirmeister](https://tech-community.robotics.abb.com/u/geirmeister)\ **Post date:** [January 24, 2024, 10:18pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/5 "2024-01-24T22:18:31Z")
Yes it logged on, but gave the error message unable to parse path or something like it, I got the Norwegian version. So, is it a Win policy problem, firewall problem, FZ settings problem or something else? ---
**Author:** ![lemster68](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/lemster68/32/1945_2.png) [@lemster68](https://tech-community.robotics.abb.com/u/lemster68)\ **Post date:** [January 25, 2024, 1:20pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/6 "2024-01-25T13:20:29Z")
I am not familiar with that error. What does FZ help say about it? ---
**Author:** ![geirmeister](https://avatars.discourse-cdn.com/v4/letter/g/e0b2c6/32.png) [@geirmeister](https://tech-community.robotics.abb.com/u/geirmeister)\ **Post date:** [January 26, 2024, 8:33am UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/7 "2024-01-26T08:33:48Z")
There is a discussion here about a similar problem, but it seems that the FTP server is at fault [https://forum.filezilla-project.org/viewtopic.php?t=36777](https://forum.filezilla-project.org/viewtopic.php?t=36777) but people have used FZ with S4C+ before, have things changed in the mean time? ---
**Author:** ![lemster68](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/lemster68/32/1945_2.png) [@lemster68](https://tech-community.robotics.abb.com/u/lemster68)\ **Post date:** [January 26, 2024, 1:02pm UTC](https://tech-community.robotics.abb.com/t/m2000-service-port-problem/11339/8 "2024-01-26T13:02:30Z")
I have used it before, but it has been many years since.