# Motion data missing after RobotWare 7.10.0 update

**URL:** <https://tech-community.robotics.abb.com/t/motion-data-missing-after-robotware-7-10-0-update/11206>\
**Category:** RobotStudio\
**Tags:** update, omnicore, gofa, configuration-issue, motion\
**Created:** [August 2, 2023, 12:46pm UTC](https://tech-community.robotics.abb.com/t/motion-data-missing-after-robotware-7-10-0-update/11206 "2023-08-02T12:46:56Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Xiveid](https://avatars.discourse-cdn.com/v4/letter/x/d2c977/32.png) [@Xiveid](https://tech-community.robotics.abb.com/u/Xiveid)\
**Post date:** [August 2, 2023, 12:46pm UTC](https://tech-community.robotics.abb.com/t/motion-data-missing-after-robotware-7-10-0-update/11206/1 "2023-08-02T12:46:56Z")

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After updating my Robotstudio and RobotWare to the latest versions (RobotWare - 7.10.0), “Motion data missing” error appeared. I suspect that it might be versions incompatibility (previous RobotWare version is 7.8…). Controller reset doesn’t seem to work.  
The system suggests to “Load new configuration files”, however how can I do not have any config file that could be suitable for that (I tried to restore backup, in vain).  
How can I get rid of that error?

P.S. I can’t even return previous version back, because judging by Release notes updating to 7.10 version is point of no return.

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**Author:** ![Xiveid](https://avatars.discourse-cdn.com/v4/letter/x/d2c977/32.png) [@Xiveid](https://tech-community.robotics.abb.com/u/Xiveid)\
**Post date:** [August 4, 2023, 7:59am UTC](https://tech-community.robotics.abb.com/t/motion-data-missing-after-robotware-7-10-0-update/11206/2 "2023-08-04T07:59:31Z")

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Okay, so in case somebody faced similar problem there is simple solution. Go to Configuration → Motion → Robot Serial Number and enter its serial number xxxxx(high part)-xxxxxx(low part). If there is no connection to the robot you can change MOC.CFG

# 

ROBOT\_SERIAL\_NUMBER:

-name “rob\_1” -robot\_serial\_number\_high\_part “xxxxx”.  
-robot\_serial\_number\_low\_part xxxxxx

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**Author:** ![jerittwilliams](https://avatars.discourse-cdn.com/v4/letter/j/dfb087/32.png) [@jerittwilliams](https://tech-community.robotics.abb.com/u/jerittwilliams)\
**Post date:** [August 14, 2023, 9:07pm UTC](https://tech-community.robotics.abb.com/t/motion-data-missing-after-robotware-7-10-0-update/11206/3 "2023-08-14T21:07:19Z")

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I had the same issue and I am glad I found this! Needs more clarity in the release notes…

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**Author:** ![nareupa](https://avatars.discourse-cdn.com/v4/letter/n/8491ac/32.png) [@nareupa](https://tech-community.robotics.abb.com/u/nareupa)\
**Post date:** [July 4, 2024, 2:43am UTC](https://tech-community.robotics.abb.com/t/motion-data-missing-after-robotware-7-10-0-update/11206/4 "2024-07-04T02:43:11Z")

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> [@Xiveid](#):
>
> Okay, so in case somebody faced similar problem there is simple solution. Go to Configuration → Motion → Robot Serial Number and enter its serial number xxxxx(high part)-xxxxxx(low part). If there is no connection to the robot you can change MOC.CFG
> 
> # 
> 
> ROBOT\_SERIAL\_NUMBER:
> 
> -name “rob\_1” -robot\_serial\_number\_high\_part “xxxxx”.  
> -robot\_serial\_number\_low\_part xxxxxx

Thank you