# RobotStudio-Fatal Error **URL:** \ **Category:** RobotStudio\ **Created:** [March 31, 2012, 5:42am UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760 "2012-03-31T05:42:51Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![candy](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/candy/32/3315_2.png) [@candy](https://tech-community.robotics.abb.com/u/candy)\ **Post date:** [March 31, 2012, 5:42am UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/1 "2012-03-31T05:42:51Z")
I have installed RobotStudio 5.14 just now.But when I open,there is a note: RobotStudio- Fatal Error An Unhandled exception has occured.Please report this error by using the RobotStudio Support Tool.The application is now in an undefined state.We recommend that you exit the application.Click Yes to exit the application,click No to try to use the product anyway. What happened?I am :grinning: ---
**Author:** ![Henrik\_Berlin](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/henrik_berlin/32/1011_2.png) [@Henrik\_Berlin](https://tech-community.robotics.abb.com/u/Henrik_Berlin)\ **Post date:** [April 3, 2012, 10:40am UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/2 "2012-04-03T10:40:56Z")
Please cut out the text from the “details” and paste it in here. ---
**Author:** ![candy](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/candy/32/3315_2.png) [@candy](https://tech-community.robotics.abb.com/u/candy)\ **Post date:** [April 6, 2012, 5:51am UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/3 "2012-04-06T05:51:15Z")
Thanks first. I have installed RS 5.13 and there is normal.But I have a new problem:I have imported a geometry which is catia v5(\*.product)style,but in the station I can not see any 3D model.Why? The style of geometry ?Can I have some note? ---
**Author:** ![Henrik\_Berlin](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/henrik_berlin/32/1011_2.png) [@Henrik\_Berlin](https://tech-community.robotics.abb.com/u/Henrik_Berlin)\ **Post date:** [April 11, 2012, 4:49pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/4 "2012-04-11T16:49:54Z")
The CATIA product files do not contain any geometry themselves. They are only referencing part files. Do you have the part files available? ---
**Author:** ![dhlamm](https://avatars.discourse-cdn.com/v4/letter/d/cdc98d/32.png) [@dhlamm](https://tech-community.robotics.abb.com/u/dhlamm)\ **Post date:** [October 10, 2012, 9:42pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/5 "2012-10-10T21:42:02Z")
I installed the latest version of RobotWare and then RobotStudio (RobotStudio 5.14.03.01) and get the exact same error as the user above soon as I open RobotStudio. The machine has Windows 7, 64-bit. I have put robotstudio on a different machine wihthout issues but I cannot use it on this new machine because of the error. Please help. ---
**Author:** ![Henrik\_Berlin](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/henrik_berlin/32/1011_2.png) [@Henrik\_Berlin](https://tech-community.robotics.abb.com/u/Henrik_Berlin)\ **Post date:** [October 10, 2012, 10:24pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/6 "2012-10-10T22:24:18Z")
I’m sorry to hear about your problems. Please copy the text description of the fatal error and paste it here. The error log may provide information about the problem. Also provide a “full scan log file” according to the description in [http://forums.robotstudio.com/forum\_posts.asp?TID=2164](http://forums.robotstudio.com/forum_posts.asp?TID=2164) ---
**Author:** ![dhlamm](https://avatars.discourse-cdn.com/v4/letter/d/cdc98d/32.png) [@dhlamm](https://tech-community.robotics.abb.com/u/dhlamm)\ **Post date:** [October 10, 2012, 11:13pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/7 "2012-10-10T23:13:00Z")
[ This is the text of the error: RobotStudio- Fatal Error An Unhandled exception has occured.Please report this error by using the RobotStudio Support Tool.The application is now in an undefined state.We recommend that you exit the application.Click Yes to exit the application,click No to try to use the product anyway. Here is the ‘full scan log file’: webwiz/6507/RobotStudioReport\_2012-1010\_162236.zip The error is produced immediately upon opening the program and picking either yes or no ends with the program closing. Thank you ]([ABB Robotics Community - Maintenance](http://forums.robotstudio.com/webwiz/6507/RobotStudioReport_2012-1010_162236.zip)) ---
**Author:** ![Henrik\_Berlin](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/henrik_berlin/32/1011_2.png) [@Henrik\_Berlin](https://tech-community.robotics.abb.com/u/Henrik_Berlin)\ **Post date:** [October 10, 2012, 11:39pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-fatal-error/4760/8 "2012-10-10T23:39:21Z")
Thanks for the log files. It seems as if your problem is related to activation and licensing. Please send a mail to our license support ([softwarefactory\_support@se.abb.com](mailto:softwarefactory_support@se.abb.com)). Attach your log file and describe your problem.