# RobotStudio .NET exception: Product installation is failed for new system creation **URL:** \ **Category:** RobotStudio\ **Created:** [November 7, 2018, 7:42am UTC](https://tech-community.robotics.abb.com/t/robotstudio-net-exception-product-installation-is-failed-for-new-system-creation/8544 "2018-11-07T07:42:45Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Picklemon](https://avatars.discourse-cdn.com/v4/letter/p/c67d28/32.png) [@Picklemon](https://tech-community.robotics.abb.com/u/Picklemon)\ **Post date:** [November 7, 2018, 7:42am UTC](https://tech-community.robotics.abb.com/t/robotstudio-net-exception-product-installation-is-failed-for-new-system-creation/8544/1 "2018-11-07T07:42:45Z")
I’m having trouble creating a system in RobotStudio 6.07.01: RobotStudio .NET exception: Product installation is failed for new system creation Python Layer: (Trigger: GetInstalledProducts) ‘IronPython.Runtime.Types.OldInstance’ does not contain a definition for ‘get\_installed\_products’ It doesn’t matter if I create a new system from scratch, create from backup, or try to open a pack and go. The same error comes up. Attached is the full error log. I have tried: Repairing the installation Reinstalling RobotStudio Updating IronPython renaming %localappdata%\ABB Industrial IT\Robotics IT deleting %localappdata%\ABB Industrial IT\Robotics IT I have a Windows 10 x64 computer and my colleague was using his on a Windows 7 x64 VM and had the same issue. Any suggestions on what to try next would be appreciated. ---
**Author:** ![LeCabellec](https://avatars.discourse-cdn.com/v4/letter/l/e36b37/32.png) [@LeCabellec](https://tech-community.robotics.abb.com/u/LeCabellec)\ **Post date:** [September 13, 2019, 5:46pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-net-exception-product-installation-is-failed-for-new-system-creation/8544/2 "2019-09-13T17:46:28Z")
I has installed the software IronPython in the version 2.7.4 for resolve the problem. This version is not disponible in download. ---
**Author:** ![vedrana](https://avatars.discourse-cdn.com/v4/letter/v/3da27b/32.png) [@vedrana](https://tech-community.robotics.abb.com/u/vedrana)\ **Post date:** [October 28, 2019, 8:53am UTC](https://tech-community.robotics.abb.com/t/robotstudio-net-exception-product-installation-is-failed-for-new-system-creation/8544/3 "2019-10-28T08:53:19Z")
I have the same issue! I need help!? ---
**Author:** ![vedrana](https://avatars.discourse-cdn.com/v4/letter/v/3da27b/32.png) [@vedrana](https://tech-community.robotics.abb.com/u/vedrana)\ **Post date:** [October 28, 2019, 8:53am UTC](https://tech-community.robotics.abb.com/t/robotstudio-net-exception-product-installation-is-failed-for-new-system-creation/8544/4 "2019-10-28T08:53:19Z")
> [@Picklemon](#): > > I’m having trouble creating a system in RobotStudio 6.07.01: > > RobotStudio .NET exception: Product installation is failed for new system creation > Python Layer: (Trigger: GetInstalledProducts) ‘IronPython.Runtime.Types.OldInstance’ does not contain a definition for ‘get\_installed\_products’ > > It doesn’t matter if I create a new system from scratch, create from backup, or try to open a pack and go. > The same error comes up. Attached is the full error log. > > I have tried: > Repairing the installation > Reinstalling RobotStudio > Updating IronPython > renaming %localappdata%\ABB Industrial IT\Robotics IT > deleting %localappdata%\ABB Industrial IT\Robotics IT > > I have a Windows 10 x64 computer and my colleague was using his on a Windows 7 x64 VM and had the same issue. > > Any suggestions on what to try next would be appreciated. I have the same issue. I tried a lot of things..need help!? ---
**Author:** ![TOMEC](https://avatars.discourse-cdn.com/v4/letter/t/73ab20/32.png) [@TOMEC](https://tech-community.robotics.abb.com/u/TOMEC)\ **Post date:** [April 3, 2023, 3:01pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-net-exception-product-installation-is-failed-for-new-system-creation/8544/5 "2023-04-03T15:01:00Z")
Hello, how did you solve this problem? Thank you