# RobotStudio STEP and CATIA CAD Converters not importing **URL:** \ **Category:** UpFeed\ **Created:** [July 20, 2017, 8:57pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-step-and-catia-cad-converters-not-importing/7825 "2017-07-20T20:57:29Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![clintjcampbell01](https://avatars.discourse-cdn.com/v4/letter/c/e79b87/32.png) [@clintjcampbell01](https://tech-community.robotics.abb.com/u/clintjcampbell01)\ **Post date:** [July 20, 2017, 8:57pm UTC](https://tech-community.robotics.abb.com/t/robotstudio-step-and-catia-cad-converters-not-importing/7825/1 "2017-07-20T20:57:29Z")
We have a number of users who are all having issues on several different versions of RobotStudio including 6.02.01, 6.05, and 6.05.01 with importing STEP files or Catia files. We have both people on network licenses and nodelocked licenses which have these converter options and they noticed that they stopped working a couple of weeks ago. Is there something wrong with our licenses, our RobotStudio load, or did Catia get updated with something that interferes with RobotStudio’s ability to import their files? The files are not corrupt, and we have tested with multiple files, old and new, and simple newly created shapes. Any help would be appreciated. I can send the RobotStudio Support files if needed. ---- Network License ---- License server: xxxxxxxxxxxxxxxxx Server is online License pools: Execute:PartnerEdition:Premium:ScreenMaker ---- Installed Licenses ---- License:xxxxxxxxxxxxxxxxxxxxxxxx Product: RobotStudio 5.x Expires: 9/20/2017 6:30:21 PM Level: Commercial State: Valid Features: Execute, ScreenMaker, Premium ---- License test ---- License test OK ====== RobotStudio Log File ====== Command Line : “C:\Program Files (x86)\ABB Industrial IT\Robotics IT\RobotStudio 6.03\Bin64\RobotStudio.exe” App Version : 6.3.6890.140 API Version : 6.3.6890.140 OS Version : Microsoft Windows NT 6.1.7601 Service Pack 1 CLR Version : 4.0.30319.42000 CPU Count : 8 OS/App Bitness : 64/64 Physical Memory: 16053 MB # ====== Error Log Begin ====== 08:04:09.350 (1): Thread STARTS (MainThread) 08:05:01.433 (1): FeatureLevel: Full 08:09:28.588 (1): Executing Command RecentControllers 08:09:31.489 (1): Executed Command RecentControllers 08:09:37.681 (1): Executing Command GoOffline 08:09:37.681 (1): Executing Command GoOffline 08:09:53.310 (1): Executing Command ViewFreehandRefGlobal 08:09:53.315 (1): Executed Command ViewFreehandRefGlobal 08:09:53.335 (1): Executed Command GoOffline 08:09:53.335 (1): Executed Command GoOffline 08:12:41.653 (1): Executing Command OnlineControllerRemove 08:12:41.988 (1): Executed Command OnlineControllerRemove 08:12:51.994 (1): Executing Command RapidStart 08:12:52.129 (1): Executed Command RapidStart 08:13:17.177 (1): Executing Command RapidStop 08:13:17.190 (1): Executed Command RapidStop 08:16:04.147 (1): Executing Command FileImportGeometry \*\*\* Error Message \*\*\* 08:16:27.503 (1): RobotStudio .NET exception: External component has thrown an exception. Base exception: SEHException External component has thrown an exception. at SPAIopAcisSystem.Initialize(SByte\* ) at RobotStudio.Services.Geometry.ConverterService.Import(String file, GraphicImportSettings settings, IProgressCallback progress) at RobotStudio.API.Internal.CadConverter.\<\>c\_\_DisplayClass13\_0.b\_\_1() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at RobotStudio.API.Internal.CadConverter.d\_\_13.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at RobotStudio.Services.GraphicConverters.GraphicConverterService.d\_\_8.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at ABBInternal.StationLogic.ComponentServices.d\_\_7.MoveNext() **on another computer** ----EXCEPTION BEGIN---- External component has thrown an exception. at SPAIopAcisSystem.Initialize(SByte\* ) at RobotStudio.Services.Geometry.ConverterService.Import(String file, GraphicImportSettings settings, IProgressCallback progress) at RobotStudio.API.Internal.CadConverter.\<\>c\_\_DisplayClass13\_0.b\_\_1() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at RobotStudio.API.Internal.CadConverter.d\_\_13.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at RobotStudio.Services.GraphicConverters.GraphicConverterService.d\_\_8.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task) at ABBInternal.StationLogic.ComponentServices.d\_\_7.MoveNext() ----EXCEPTION END---- # On another computer 13:41:44.408 (1): RobotStudio .NET exception: External component has thrown an exception. Base exception: SEHException External component has thrown an exception. at SPAIopAcisSystem.Initialize(SByte\* ) at RobotStudio.Services.Geometry.ConverterService.Import(String file, GraphicImportSettings settings, IProgressCallback progress) at RobotStudio.API.Internal.CadConverter.\<\>c\_\_DisplayClass13\_0.b\_\_1() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at RobotStudio.API.Internal.CadConverter.d\_\_13.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at RobotStudio.Services.GraphicConverters.GraphicConverterService.d\_\_8.MoveNext() — End of stack trace from previous location where exception was thrown — at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at ABBInternal.StationLogic.ComponentServices.d\_\_7.MoveNext() ---
**Author:** ![chris\_air](https://avatars.discourse-cdn.com/v4/letter/c/5e9695/32.png) [@chris\_air](https://tech-community.robotics.abb.com/u/chris_air)\ **Post date:** [September 11, 2018, 7:11am UTC](https://tech-community.robotics.abb.com/t/robotstudio-step-and-catia-cad-converters-not-importing/7825/2 "2018-09-11T07:11:06Z")
Hello I have same problem, do we have some troubleshooting?