# RPK files error

**URL:** <https://tech-community.robotics.abb.com/t/rpk-files-error/10103>\
**Category:** RobotStudio\
**Created:** [April 8, 2021, 12:49pm UTC](https://tech-community.robotics.abb.com/t/rpk-files-error/10103 "2021-04-08T12:49:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![MICEH](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@MICEH](https://tech-community.robotics.abb.com/u/MICEH)\
**Post date:** [April 8, 2021, 12:49pm UTC](https://tech-community.robotics.abb.com/t/rpk-files-error/10103/1 "2021-04-08T12:49:01Z")

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Hi everybody.  
I have such a problem in RS. :  
I connect via the service port to the robot, connect with the robot, go to the controller and choose the go offline option. I will specify where to save the project for me and confirm. It does a backup for me and displays an error:

# RobotStudio .NET exception: Product installation is failed for new system creation Given productDistribution does not have any rpk files

Base exception: ProductInstallationFailedException  
Product installation is failed for new system creation Given productDistribution does not have any rpk files  
at ABB.Robotics.RIM.RobInstallManager.CreateVirtualController2 (ControllerSystem2 cSys, String controllerLocation, String productsInstallationParentPath)  
at System.Threading.Tasks.Task`1.InnerInvoke ()  
at System.Threading.Tasks.Task.Execute ()  
— End of stack trace from previous location where exception was thrown —  
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()  
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)  
at RobotStudio.Services.Systems.SystemBuilder.SystemBuilderRpkBase. d\_\_11.MoveNext ()  
— End of stack trace from previous location where exception was thrown —  
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()  
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)  
at RobotStudio.UI.Controller.DefineSystemCtrl. d\_\_7.MoveNext ()  
— End of stack trace from previous location where exception was thrown —  
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()  
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)  
at RobotStudio.UI.Controller.DefineSystemCtrl. d\_\_6.MoveNext ()  
— End of stack trace from previous location where exception was thrown —  
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw ()  
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification (Task task)  
at ABBInternal.Controller.SystemFromLayout.CreateSystemCtrl. d\_\_17.MoveNext ()

The error is the same from both backup or online.  
Can anyone advise me how to get a project from a robot to RS?  
Or where would I find the necessary files?

RS 2020 (paint PP)  
RS RW 6.03,6.11,6.12,5.16  
Robot - RobotWare\_6.03.0140  
IRB 5400 IRC5

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<div class="post-metadata">

**Author:** ![Quint](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/quint/32/105_2.png) [@Quint](https://tech-community.robotics.abb.com/u/Quint)\
**Post date:** [June 9, 2021, 1:52pm UTC](https://tech-community.robotics.abb.com/t/rpk-files-error/10103/2 "2021-06-09T13:52:15Z")

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Hey, Miceh,

Did you ever solve your issue? I believe I have the same exact same issue.  
It is specifically while trying to create a VC from a robot with external axis

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<div class="post-metadata">

**Author:** ![MICEH](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@MICEH](https://tech-community.robotics.abb.com/u/MICEH)\
**Post date:** [July 17, 2021, 8:46am UTC](https://tech-community.robotics.abb.com/t/rpk-files-error/10103/3 "2021-07-17T08:46:57Z")

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not yet.

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<div class="post-metadata">

**Author:** ![MICEH](https://avatars.discourse-cdn.com/v4/letter/m/9e8a1a/32.png) [@MICEH](https://tech-community.robotics.abb.com/u/MICEH)\
**Post date:** [July 17, 2021, 8:48am UTC](https://tech-community.robotics.abb.com/t/rpk-files-error/10103/4 "2021-07-17T08:48:33Z")

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I miss this file: open.abb.robotics.paint.applications.custom\_1.00.0000.rmf  
where can i find him?  
doesn’t anyone have it?