# RS closes when inserting IRC5 controller **URL:** \ **Category:** IRC5\ **Created:** [March 10, 2021, 9:46am UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045 "2021-03-10T09:46:53Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![AlvaroV](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@AlvaroV](https://tech-community.robotics.abb.com/u/AlvaroV)\ **Post date:** [March 10, 2021, 9:46am UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/1 "2021-03-10T09:46:53Z")
Hi everyone! I just installed RobotStudio 2020.4 and added the latest versions of both RobotWare for IRC5 and omnicore. When I create an empty station, I can insert the robots and jog in the virtual world but whenever I try to insert the virtual controller with RobotWare for IRC5 (with omnicore there’s no problem), the sw freezes and closes down. Same thing happens when I try to create the station with the controller from the beginning. I have already tried many times to reinstall both RobotWare and RobotStudio but I can’t figure out how to solve it. ¿Does anyone know what the solution to my problem is? Thanks in advance, Alvaro ---
**Author:** ![Maxim](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/maxim/32/4429_2.png) [@Maxim](https://tech-community.robotics.abb.com/u/Maxim)\ **Post date:** [March 10, 2021, 9:52am UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/2 "2021-03-10T09:52:39Z")
Hello Alvaro, Please use the RobotStudio Support Tool and generate a report. When it’s generated, open the archive and take a look in the folder called ErrorLogs. Open the latest log and try to locate the error/exception. Please post the error/exception here. Important: Do not post the whole report (the archive) here, as it contains sensitive information. ---
**Author:** ![AlvaroV](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@AlvaroV](https://tech-community.robotics.abb.com/u/AlvaroV)\ **Post date:** [March 10, 2021, 10:34am UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/3 "2021-03-10T10:34:12Z")
Hi Maxim, Thanks for answering so fast. I think that these are the lines that asked me for: ----LOG BEGIN---- 00:00:13.2432619|UIThreadWatchdog|Started 00:00:27.5925805|GraphicsFeatureLevel|D3D\_FEATURE\_LEVEL\_11\_0 00:00:28.5544297|UIThreadWatchdog|Warning|2000 ms delay on UI thread 00:00:29.1991915|BackstageVisibilityChanged|False 00:00:30.1934976|StationCreated 00:00:30.3600817|ActiveWindowChanged|GraphicWindow|NoId 00:00:30.5653792|UIThreadWatchdog|Warning|4000 ms delay on UI thread Thank you. Regards. Alvaro ---
**Author:** ![Maxim](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/maxim/32/4429_2.png) [@Maxim](https://tech-community.robotics.abb.com/u/Maxim)\ **Post date:** [March 10, 2021, 8:14pm UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/4 "2021-03-10T20:14:30Z")
Hello there, Unfortunately there’s no error / exception shown in this paste. Please see if you can find something that starts with : ----EXCEPTION BEGIN---- And ends with: ----EXCEPTION END---- Paste that section please. ---
**Author:** ![AlvaroV](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@AlvaroV](https://tech-community.robotics.abb.com/u/AlvaroV)\ **Post date:** [March 11, 2021, 8:14am UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/5 "2021-03-11T08:14:21Z")
Hi Maxim, The issue is that there is no Exception in the ErrorLog since RS just freezes and closes down without showing any message. Thanks for anwering, Alvaro ---
**Author:** ![Maxim](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/maxim/32/4429_2.png) [@Maxim](https://tech-community.robotics.abb.com/u/Maxim)\ **Post date:** [March 11, 2021, 1:04pm UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/6 "2021-03-11T13:04:00Z")
Hello Alvaro, Do you have administrator privileges on your PC? Are you installing RobotStudio as administrator? It’s very difficult to troubleshoot something without any error logs, which is why I’m asking these basic questions. Can you take a look in the task manager if you can see a process called ABB Virtual RobotController after trying to start a Virtual Controller in RobotStudio (before it crashes/as it crashes)? ---
**Author:** ![AlvaroV](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@AlvaroV](https://tech-community.robotics.abb.com/u/AlvaroV)\ **Post date:** [March 12, 2021, 9:41am UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/7 "2021-03-12T09:41:35Z")
Hello there, It seems that I’ve been able to solve the problem, for now. Looks like the antivirus was blocking the program whenever I inserted the RW6, although it’s quite strange that I could insert RW7. Anyways, thanks for the help. Regards, ---
**Author:** ![Maxim](https://dub1.discourse-cdn.com/flex005/user_avatar/tech-community.robotics.abb.com/maxim/32/4429_2.png) [@Maxim](https://tech-community.robotics.abb.com/u/Maxim)\ **Post date:** [March 12, 2021, 1:27pm UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/8 "2021-03-12T13:27:07Z")
Ah, the antivirus classic 🙂 Glad to hear you found a solution! ---
**Author:** ![silasagnew](https://avatars.discourse-cdn.com/v4/letter/s/f17d59/32.png) [@silasagnew](https://tech-community.robotics.abb.com/u/silasagnew)\ **Post date:** [June 26, 2025, 6:25am UTC](https://tech-community.robotics.abb.com/t/rs-closes-when-inserting-irc5-controller/10045/9 "2025-06-26T06:25:54Z")
Hello, I have the same symptoms as Alvaro but I do have an exception thrown and my antivirus is not blocking anything. Here’s the exception: ----EXCEPTION BEGIN---- Could not find file ‘C:\ProgramData\ABB\RobotStudio\7.x\4c42e7d6d31b1905321646ae27ee6d636807c416\01234-01234-01234-01234-01234.cny’. at [System.IO](http://System.IO).\_\_Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost) at RobotStudio.API.Internal.FileServices.CopyFile(String sourceFileName, String destFileName, Boolean overwrite) at RobotStudio.API.Internal.FileServices.CopyDirectory(String src, String dst, Boolean overwrite, Boolean recursive, Func`2 filter) at RobotStudio.API.Internal.FileServices.CopyDirectory(String src, String dst, Boolean overwrite, Boolean recursive, Func`2 filter) at RobotStudio.API.Internal.FileServices.CopyDirectory(String src, String dst, Boolean overwrite) at RobotStudio.API.Internal.LicenseValidatorInternal.\<\>c.b\_\_8\_1() at RobotStudio.API.Internal.LicenseValidatorInternal.WithStorageMutex(Action action, Int32 timeoutMs) at System.Threading.Tasks.Task.Execute() — End of stack trace from previous location where exception was thrown — at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at RobotStudio.API.Internal.ApiExtensionMethods.d\_\_25.MoveNext() ----EXCEPTION END---- Does anyone know what I should try to fix this? Thanks, Silas