How to proceed when contacting ABB

RobotStudio
1

How to proceed when contacting ABB

You will find information about how to get support for ABB Robotics software products at the following location:
http://www.abb.com/product/ap/seitp327/a2073867d4b9c570c1257991004dd00a.aspxS

Have the following in mind when contacting ABB

  1. Give a brief description of how to reproduce your problem.

  2. Create screenshots if applicable. (Use ALT + PRINT SCREEN to get an image of the active window instead of the entire screen.)

3. Generate a Full Scan with the RobotStudio Support Tool available next to RobotStudio in the Start menu, save the report and attach it with your problem description. (Click Start ?+’ Programs ?+’ ABB Industrial IT ?+’ Robotics IT ?+’ RobotStudio ?+’ RobotStudio Support Tool, click on Run Full Scan and then Save Report.

  1. We also need the following user information:

i. name

ii. company

iii. contact information

iv. what operating system you are running (incl. Language)

Note: When sending large (> 1 Mb) files, please compress them with WinZipAr or WinRAR.