I have already downloaded and installed RobotStudio 5.15 (the 30 day trial version). When I try and install Robotware, it starts installing, the installation bar gets so far, and then it says “Rolling back action”, and the installation bar rolls backward. I then get a window that says “The wizard was interrupted before Robotware was installed”. Any ideas for what might be causing this problem?
Many thanks from Chris.
Hi Chris,
Please enable Windows installer logging and try again. The log file usually gives a hint as to what is failing.
I probably encountered a similar error, maybe even the same.
I was trying to install RobotWare 5.15.9175.
The installation reached the very end according to the progress bar and then all was rolled back with no error message (WHY?).
I enabled MSI installer logging by adding registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
“Logging”=“voicewarmupx”
Then tried installing again.
The generated log in %TEMP% contained the following line:
CustomAction ISXmlInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
According the installer MSI file (viewed with Orca) error 1603 has message:
1603 The file [2][3] is being held in use by the following process: Name: [4], ID: [5], Window Title: [6]}. Close that application and retry.
I couldn’t find the error itself anywhere.
I disabled rollback for MSI installers and ran the installer again:
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\Installer]
“DisableRollback”=dword:00000001
The installer looked like before, doing the silent rollback and all, but this time the folder C:\Program Files (x86)\ABB Industrial IT\Robotics IT\MediaPool\RobotWare_5.15.9175 and contents were not deleted on rollback and RobotStudio seems to work fine with it.