HI
i have updated from RS 5.09 to 5.10 but after installing the new licensefile i get this message.
What can i do to correct the problem ??
Hi Hardikez
Please analyze the computer with the enclosed analysis tools, to help us locate the problem.
2008-02-29_135721_License_Diagnostics.zip
There are 1 tool enclosed in the enclosed ZIP file (3 files):
LicenseDiagnostics.exe
Interop.LicenseManager.dll
lsapiw32.dll
LicenseSupport.dll
Run LicenseDiagnostics.exe tool following the instructions below and send screen shots back to ABB.
LicenseDiagnostics.exe:
The tool, LicenseDiagnostics.exe, is designed to complement the Software Product Administration tool.
The new tool supplies more detailed information on a license with the internal license error codes from the licensing system.
Installation:
Copy and Unzip the LicenseDiagnostics.zip on your desktop of your PC. (Or other if prefered)
Use:
Start the “LicenseDiagnostics.exe”.
This will open a window which is similar to a Promt Window.
Let this run (can take a little while) and when a new window comes upp save the new file in the same place you unzipped the LicenseDiagnostics.zip
Press any key to remove the prompt window.
Send the file created; LicenseDiagnostics.xml to softwarefactory_support@se.abb.com
BR // Tonje Sandberg
ABB Robotics
Industrial Software Products