Hello everyone,
I would like to share some important information regarding the new licensing system in this topic.
The instruction going out in the order confirmation emails “Please enter this code within the application to activate your license” is only valid for Node Locked licenses.
If you ordered an Enterprise license, a.k.a. user based license, the code in the email should not be used. Instead, please create a Robotics One account and Log in with it in RobotStudio. After doing so, you should see the license tied to your company in the menu that shows up, under Available Licenses.
Hit Select and Restart, and you’re good to go.
If you do not see a license there, or an error pops up. Please reach out to your Local ABB for assistance.
The order confirmation email also incorrectly refers to the 5x5 code as “activation code”. The correct name for it is “ticket”. So whenever you see a ticket being mentioned in the RobotStudio 2026.1 manual, it refers to this code.
We are working on correcting the information in the email and apologize for any confusion it may has caused.
There is a licensing portal available via https://softwarelicenses.robotics.abb.com/
If you have purchased a RobotStudio license and created a Robotics One (R1) account, you should be able to sign in to this site using your R1 credentials.
Here, you should be able to see information about your license and if you have an enterprise (a.k.a. user based) license you can manage the users who are allowed to use this license.
If you have a user with Admin privileges, that user will be able to see and expand the Users section to see the following view:
From this view you can invite/remove members via the buttons in the orange box.
You can request a user to be granted admin privileges via your local ABB contact.
Update 2026-05-11: It is now possible to request for a 2025.5 network license migration via your local ABB contact.
There is currently a known issue with valid RobotStudio 2025.5 (and below) activation keys not being accepted by RobotStudio 2026.1.
The affected users are those with network licenses such as multi-user licenses and partner licenses.
Standalone licenses have been migrated and should be accepted by RS2026.1.
Work is ongoing to migrate all remaining licenses to the new licensing system.
Educational licenses are planned to be supported from RobotStudio version 2026.2.
This means that schools and universities should keep using RobotStudio 2025.5
Ordering educational licenses is done via Local ABB as usual.
Some users have reported issues with accessing their licenses in RobotStudio 2026.1
It would show that you have access to a license:
But when you press Select and Restart you are shown the following error:
In the output window, this exception would be visible:
To troubleshoot and resolve this issue:
Open RobotStudio 2026 Support Tool via Start Menu,
or via RobotStudio
In the right-most tab called License, verify that it says “Succesfully connected to…” according to the screenshot below:
If it does not;
Solution 1: Try changing the Proxy settings to No Proxy:
It’s set to System Proxy by default, but for some users the No Proxy setting is required.
Click the Update Proxy Settings button after changing the proxy settings.
Restart RobotStudio and try accessing your license again.
Solution 2: If changing the proxy settings does not resolve the issue, then it could be that you have a network security policy in place that is preventing communication to/from https://eu-backend.wibu.cloud/
Please reach out to your IT department and ask for a white-listing of this URL.
Please note that your license has to have the status activated in the license portal for it to be accessible in RobotStudio.
If you sign in to the license portal and see that your license has the status available, please reach out to your local ABB and ask for it to be activated.
When a license is activated and ready to use, it will look something like this:
Update 2026-05-20: The issue with fetching trial licenses has been resolved.
As of 2026-05-05, many users are experiencing problems with activating trial licenses.
It is now possible to request for a 2025.5 network license migration via your local ABB contact.